We ship worldwide
Orders over €200, FREE shipping
Shipping cost will be calculated at checkout and will depend on the transport method chosen, whichever it is, we will provide you with a link so that you can track your order online.
As a general rule and following the sustainable objectives of CREA studio, each order will be produced especially on demand, without stock. So the waiting time will change depending on the product (see product description). Only vintage and reworked products will be available for shipment at the time of purchase.
When the product is ready, you will receive an email that your order is prepared to be shipped.
Shipping costs include handling and packaging costs, as well as postage costs. We recommend you to group all your items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually.
Tax: for all orders a sales tax of 21% is already applied.
We know you'll love our products as much as we do! But, if you are not satisfied with your purchase, contact us and we will be happy to help you. We have a stylist at your disposal: email@example.com
We are a small company, so we would like to avoid having accumulated stock, so please think carefully when buying our products to avoid returns.
- The return request must be made within 15 days from receipt of the order
- No refunds or exchanges will be made for items returned without prior communication and agreement.
- Exchanges are only possible using store credit
- Items must be unused and in their original condition, and tags and seals must not have been removed.
WE DO NOT REFUND SHIPPING CHARGES (OR CUSTOMS CHARGES) IN ANY CASE
If you have any problems or questions regarding your return please write to:
INTERNATIONAL CUSTOMERS - Please read and accept the Customs Policy below before you place your order - shipping time estimations do not include any time possibly spent in customs
Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from one country to another. The best way to calculate the costs is by contacting your local carrier/customs office. A helpful link to calculate how much you will be charged for customs depending on your country is https://www.simplyduty.com/import-calculator/
**If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund**
**The customer is responsible for paying for shipping costs for returning any item/s shipping costs are non-refundable.**
**Once an order ships and is in transit it is not possible to cancel the order**